FAQ
Where can I purchase BeautyStat products?
How do I receive help with an order or makes changes to an existing order?
Does BeautyStat offer a guarantee on its products?
BeautyStat stands behind its products with a 100% guarantee. We offer a 30-day money back guarantee with return of the bottle. Customer Service is available to help you with any return or questions you may have about this policy. Please consult the Return Policy section for details.
Do you charge sales tax?
Yes. It is the responsibility of the customer to pay any local tax due in their state. Prices are exclusive of any tax and shipping costs which shall all be charged to your account. Shipping charges for your order will be calculated and displayed at checkout. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are for your account (tariffs, taxes, etc.).
What payment methods do you accept?
We currently accept the all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal. We do not accept the following methods of payment: CODs, personal checks, money orders, gift cards, or gift certificates. Please note that for your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
What do I do if my shipment or product arrived damaged?
We do our best to pack and ship your item with the utmost care. There may be times when an item is damaged in transit. Please inspect the carton upon arrival for any damage that may have occurred during the shipping process. If damage occurred to the item(s) in your shipment, email customer service at:
https://beautystat.zendesk.com/How do I use BeautyStat Universal C Skin Refiner?
Smooth on cleansed dry skin AM and PM as the first step in your beauty routine. For best results, follow with Universal Pro-Bio Moisture Boost Cream.
You may feel a tingling sensation as the product blends into your skin. This is the products' active ingredients working. If the sensation is unpleasant, reduce your usage to once a day for the first week, gradually building up to twice a day usage
How long does Universal C Skin Refiner last on my skin?
Universal C Skin Refiner contains 20% pure vitamin C in a time-release delivery system. It will continually release vitamin C for eight to twelve hours. After application, the product is absorbed by the skin, so you don’t have to worry about removing it, when you cleanse or reapply more product. For best/quickest results apply twice a day. If you prefer to apply just once a day, no problem at all! It will just take a little longer to see long-term results.
What kind of Product Safety Testing do you do?
We are committed to upholding the highest standards of safety. We adhere to the most rigorous standards for product safety so that our customers can purchase and use our products with complete confidence. BeautyStat is in full compliance with FDA regulations as well as the European Union’s 8th Amendment Cosmetic Directive and the requirements for safety in all the countries in which our products are sold.
Are your products tested on animals?
We at BeautyStat do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf.
Do your products contain parabens?
BeautyStat products do not contain parabens, phthalates, or alcohol.
Do your products contain Silicone?
Yes, Silicone is one of the most valued ingredients in luxury skincare. It provides smoothness, spreadability, wrinkle reduction, and line-filling that gives a soft, young-looking finish. Silicone also creates a moisturizing film that keeps the skin clean and hydrated and breathable.
Are your products safe to use during pregnancy or nursing?
While our products have been vigorously tested for safety and efficacy, they have not been specifically tested on pregnant or nursing women. Consult your physician if you are concerned.
Can I use Universal C with Retin-A?
Yes, apply Retin-A first following with Universal C. You may find your need for using Retin-A to diminish over time due to the skin-perfecting effects of Universal C.
What should I do if my skin feels dry after using Universal C?
While Universal C does not dry the skin, it is not a moisturizer. It is a powerful skin-refining treatment. Depending upon the time of the year or your skin type, a nourishing moisturizer may be necessary to feel more comfortable. We recommend using Universal Pro-Bio Moisture Boost Cream after each application.
What should I do if I experience other negative reactions such as redness, irritation, burning?
Our products are extensively tested for safety. However some people may still experience a negative reaction.
Cut your usage down to once a day and always follow with Universal Pro-Bio Moisture Boost Cream.
May I use another moisturizer?
It’s possible that other moisturizers may help because of their moisturizing ingredients. However, we highly recommend using Universal Pro-Bio Moisture Boost Cream as the two products have been tested together and show synergy and perfect compatibility.
If a severe reaction occurs, stop using immediately and call your dermatologist.
My skin is sensitive, is Universal C too strong for me?
20% is a very potent amount of vitamin C in its most active state, L-ascorbic acid. It is also activated for maximum absorption and performance by the tartaric acid, a double-strength alpha hydroxyl acid. Also present is the powerful anti-inflammatory green tea EGCG, at a significantly high level, not possible except in our patented formula. This should keep most skin, , even the most sensitive able to use and see results quickly without any adverse effects.
What if my skin is very sensitive, and my skin becomes red, stings a lot and becomes warm?
We recommend you wash the skin with cool water, with a mild cleanser, like Dove until the product is removed. Then we recommend using Universal Pro-Bio Moisture Boost Cream for 2 weeks, morning and night, by itself. The restorative properties will actually help repair the barrier properties of the skin and make it less sensitive. At this point, it will be appropriate to start using Universal C Skin Refiner, first once a day before the Moisturizer, at night. Then after a week, twice a day.
What are the ingredients in Universal C Skin Refiner?
Ingredients: CYCLOPENTASILOXANE, L-ASCORBIC ACID (PURE VITAMIN C), ISOCETYL STEARATE, SQUALANE, POLYSILICONE-11, PETROLATUM, CAMELLIA SINENSIS LEAF EXTRACT PURE EGCG (GREEN TEA), TARTARIC ACID
What are the ingredients in Universal Pro-Biotic Moisture Boost Cream?
Ingredients: WATER, DIMETHICONE, GLYCERIN, PENTYLENE GLYCOL, CETEARYL OLIVATE, POLYACRYLAMIDE, C13-14 ISOPARAFFIN, SORBITAN OLIVATE, POLYSILICONE-11, CERAMIDE 2, PUNICA GRANATUM (POMEGRANATE) STEROLS, GANODERMA LUCIDUM EXTRACT (ASIAN MUSHROOM EXTRACT), LINOLEIC ACID, LACTOSE, MILK PROTEIN, SODIUM HYALURONATE, BIFIDA FERMENT LYSATE, BETULA ALBA BARK (WHITE BIRCH) EXTRACT, ACRYLATES/C10-30 ALKYL ACRYLATE CROSSPOLYMER, LAURETH-7, SODIUM CITRATE, TOCOPHERYL ACETATE(VITAMIN E), SORBIC ACID, CITRIC ACID, PROPANEDIOL, PHENOXYETHANOL, POTASSIUM HYDROXIDE, XANTHAN GUM, ETHYLHEXYLGLYCERIN, SODIUM BENZOATE.